From day-to-day issue resolution to solution architecture, design decisions, integrations, releases and continuous enhancements, KAISPE provides ongoing support across the business systems your organization depends on.
SUPPORT CHALLENGES
Once a system is in production, new users, releases, integrations, business requirements and customizations continue to change the environment.
Recurring Issues Are Resolved but Not Eliminated
The same failures may return because teams focus on immediate recovery instead of root-cause analysis.
Business Requirements Continue to Change
New approval rules, reporting needs, companies, locations or operating processes require controlled solution changes.
Architecture Becomes More Complex
ERP, portals, Power Platform, custom applications and third-party systems can accumulate dependencies that are difficult to understand.
Platform Releases Introduce Risk
Updates can affect customizations, integrations, reports or established operating processes.
Integration Failures Affect Multiple Teams
A failed interface may impact procurement, inventory, finance, customers or suppliers before the issue is identified.
Support Knowledge Is Concentrated
Important configuration, customizations and integrations may depend on a small number of internal or external specialists.
Users Develop Workarounds
When systems do not respond quickly to changing requirements, users may return to spreadsheets, email and manual processes.
Enhancement Backlogs Lose Priority
Improvement requests can accumulate without clear business impact, technical effort or dependency assessment.
1. Monitor
Key Activities
Integration monitoring
Automation failures
Batch-job issues
Application alerts
Recurring incident trends
Interface availability
2. Triage
Determine business impact, urgency, ownership and the appropriate
resolution path.
Key Activities
- Incident classification
- Business-impact assessment
- Functional vs technical routing
- Dependency identification
- Escalation
- Priority confirmation
3. Resolve
Key Activities
- Configuration correction
- User guidance
- Code fix
- Integration remediation
- Data correction
- Security adjustment
- Report correction
4. Analyze
Identify why the issue occurred and whether broader corrective action
is required.
Key Activities
- Root-cause analysis
- Trend analysis
- Process review
- Technical review
- Integration analysis
- Performance assessment
5. Advise
Key Activities
- Platform-fit assessment
- Architecture recommendation
- Process recommendation
- Upgrade considerations
- Integration strategy
- Supportability review
6. Design
Translate approved changes into controlled functional and
technical designs.
Key Activities
Functional design
Technical design
Integration specification
Security design
Data-flow design
Release impact assessment
7. Improve
Key Activities
Workflow improvements
Power Platform extensions
Reporting enhancements
Integration improvements
Performance optimization
User-experience improvements
8. Govern
Maintain clear ownership, priorities, documentation and release
control.
Key Activities
Clear ownership
Defined priorities
Updated documentation
Controlled releases
Regular monitoring
Structured governance
SUPPORT LIFECYCLE
Shift from reactive issue resolution to proactive, structured application ownership.
ENTERPRISE SUPPORT COVERAGE
KAISPE support can span the full solution landscape rather than separating every concern into isolated functional or technical tickets.
Business Process Support
Functional & Technical Support
Architecture & Solution Design
Integration, Data & Security
Release & Platform Support
Advisory & Governance
PLATFORMS & SOLUTIONS
Support and optimize your existing business systems for reliable, continuous operations.
Microsoft Dynamics 365
Dynamics 365 Business Central
Microsoft Power Platform
Microsoft Azure
Microsoft Power BI
Microsoft Power BI
Microsoft Dynamics AX
Custom Web & Mobile Apps
KAISPE Applications
ONGOING SUPPORT CAPABILITIES
Ensure reliable daily operations while continuously improving long-term application stability and health.
Incident & Root-Cause
Resolution
Resolve production issues, recurring incidents, and high-impact problems through structured troubleshooting and root-cause analysis.
Functional & Technical
Support
Support users, configuration, workflows, customizations, integrations, reports, batch jobs, automation, and performance.
Changes & Continuous
Improvement
Deliver approved configuration changes, minor enhancements, reporting updates, security changes, and release support.
Optimization & Advisory
Improve performance, review architecture, reduce technical debt, and conduct health checks to identify broader improvement opportunities.
SUPPORT GOVERNANCE
Prioritize and route support based on urgency, business impact, and operational risk.
1. Critical
Critical systems or processes are unavailable with no practical workaround, blocking essential operations.
2. High
Major business processes are significantly affected, while limited operations may continue through partial workarounds.
3. Medium
A process or user is affected, but a reasonable workaround is available, such as transaction, configuration, or non-critical reporting issues.
4. Low
Minor issues, user questions, formatting changes, or enhancement requests with limited immediate business impact.
5. Support Governance
Maintain clear ownership, priorities, escalation, resolution tracking, and enhancement management under agreed support terms.
PROACTIVE SUPPORT
Where monitoring capabilities are available, KAISPE can help surface issues before they become recurring operational problems.
Areas to Monitor
Root-Cause Management
FLEXIBLE SUPPORT OPTIONS
A defined allocation of support capacity for organizations requiring ongoing assistance
without a dedicated support team.
Suitable For:
- Functional questions
- Incidents
- Minor changes
- Reporting
- Integration support
- Periodic advisory
Reserved functional or technical capacity for environments requiring frequent support and enhancement activity.
Suitable For:
- Complex ERP environments
- Multiple applications
- High enhancement volume
- Active integrations
- Multi-company operations
A broader ongoing engagement covering issue management, governance, monitoring, advisory and continuous improvement.
Suitable For:
- Business-critical environments
- Multiple platforms
- Integrated application landscapes
- Limited internal application-support capacity
SHARED SUPPORT OWNERSHIP
Clear ownership, timely collaboration, and defined responsibilities ensure effective support.
People & Issue Information
Access & Validation
Approvals & Communication
Done!
SUPPORT PRINCIPLES
Resolve urgent issues quickly while addressing the root causes that drive long-term impact.
Business-First Resolution
Prioritize business impact, restore affected processes quickly, and address functional and technical causes together.
Architecture & Standard Capability
Consider integrations, security, dependencies, and supportability while favoring standard platform capabilities over unnecessary customization.
Controlled & Transparent Changes
Document, test, and approve changes while maintaining clear ownership, status, dependencies, and communication.
Knowledge & Continuous Improvement
Capture recurring issues, solutions, and design decisions to identify trends and continuously improve the environment.
CUSTOMER SUCCESS
Dynamics 365 modernization, a multi-company and project-driven environment requires continued functional, technical, integration and reporting ownership as business requirements evolve.
SUPPORT VALUE
Maintain operational stability today while building a stronger foundation for future growth and modernization.
Stability & Operational
Efficiency
Governance & Application
Control
