Know Customers
Sell Smarter
Serve Better
KAISPE
Bring customer data, sales activities, service interactions, and personalized
journeys together with Microsoft Dynamics 365. Give customer-facing
teams a clearer view of relationships and interactions while reducing
disconnected CRM processes.
The current KAISPE page already emphasizes customer loyalty, deeper
customer understanding, Sales, and Customer Service. This version retains
that intent while making the customer lifecycle much clearer.
KAISPE
Microsoft Dynamics 365 Customer Engagement brings together customer
facing capabilities across applications such as Dynamics 365 Sales,
Customer Service, and Customer Insights.
Manage sales, customer service, data, and personalized journeys through
connected CRM applications.
KAISPE
Move beyond disconnected CRM tools, spreadsheets, manual workflows,
and siloed sales, service, and customer data.
KAISPE can help align customer-facing processes with Dynamics 365
through process assessment, configuration, data migration, workflow
automation, customization, integrations, testing, deployment, and user
adoption.
DYNAMICS 365 SERVICES
Practical Dynamics 365 expertise for CRM implementation, customization, automation, integration, and ongoing optimization.
CRM Implementation
Customization & Automation
Integration Services
KEY POINTS
Proven results, trusted expertise, and measurable business impact.
Dynamics 365 Expertise
CRM & customer applications
100,000+ Consulting Hours
Real-world delivery experience
100+ Partners & Customers
Across industries and markets
CUSTOMER ENGAGEMENT CAPABILITIES
Bring sales, service, customer data, journeys, and automation together so customer-facing teams can work from more connected processes and information.
Sales & Pipeline Management
Manage leads, accounts, contacts, opportunities, activities, sales stages, forecasts, and pipeline performance while giving sellers better context for customer conversations.
Customer Service
Manage customer cases, service interactions, knowledge, routing, and agent workflows while giving service teams access to the information needed to resolve issues efficiently.
Customer Insights & Journeys
Unify customer data, build segments, and orchestrate personalized customer journeys across relevant touchpoints based on customer behavior and interactions.
CRM Automation & Integration
Automate customer-facing workflows, approvals, notifications, handoffs, and data movement while connecting Dynamics 365 with the wider Microsoft and business application environment.
CUSTOMER ENGAGEMENT OUTCOMES
Connect customer data and processes across sales, service, and journeys to help teams build stronger relationships, improve productivity, and deliver more consistent customer experiences.
Improve Pipeline Visibility
Give sales teams clearer visibility into leads, opportunities, activity, forecasts, and deal progression so they can focus effort on the right opportunities.
Personalize Customer Journeys
Use connected customer data, segments, triggers, and interactions to deliver more relevant engagement across the customer lifecycle.
Accelerate Service Resolution
Give service teams connected customer context, knowledge, automation, and case-management capabilities to resolve customer needs more efficiently.
Connect Customer Teams
Bring sales, service, customer data, and workflow automation into a more connected operating environment so teams can work with shared customer context.
Organizations trust KAISPE to connect customer-facing processes, business systems, and data to support more responsive sales and service operations.
