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Your success is a top priority for us, and we make sure that our customers receive the maximum return on their investment. We offer flexible support offerings ranging from Basic to Advance, to Premium Customer Support. Each offering provides specific service levels and capabilities, from online case submission to phone support, that helps maintain your software solution.

Please check below a typical set of flexible support offerings available to you. To better suit your requirements, we can also mix and match the options to build a custom option for you:

  • BASIC
  • $7/Month
  • Techno-Functional Issue Resolution
    Fixed Monthly Hour Basis
    Bi-Monthly Status Reporting
    System Maintenance
    Techno-Functional Issues
    Functional Support
    Technical Support
    Free Customization Offer – x Hours
  • ADVANCE
  • $7/Month
  • Everything in Basic Offering
  • plus:
    Application Health Check (once a year)
    Enrollment in KAISPE Digital Transformation Program
    Online Training

  • Premium
  • $7/Month
  • Everything in Advance Offering
  • plus:
    Carry Forward Hours to Next Month
    24x7 Support



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