Problem Statement: Customer was using a manual scheduling and proof of delivery process for truck drivers to collect the goods, then deliver them to the customer on daily basis and get paper signature as proof of delivery. The manual process was hectic and error prone and reasonable back-office hours were consumed.
Solution: KAISPE provided a cross platform mobile app solution to the customer. Truck drivers use the app on their mobile devices to fetch the daily delivery schedule in real time from Microsoft Dynamics 365 F&O to visit the customer and deliver the goods. Drivers can either fetch the relevant customer invoice(s) or they can simply scan the QR code on paper invoice generated through Microsoft Dynamics 365 F&O. The app also provides the offline capabilities to avoid any interruption in the delivery operation.
Using the app, drivers gets the delivery confirmation signature with any comments right from the app. The information gets seamlessly synced with Microsoft Dynamics 365 F&O allowing the back office team to confirm the proof of delivery.
With this solution, customer has gained 80% increase in the productivity of delivery and back office team while streamlining the delivery operations.